Effective Date: January 1, 2026
This Shipping & Returns Policy applies to all purchases made directly from Pro-Tech Knives ("we," "us," or "our"). By placing an order, you agree to the terms outlined below.
Shipping Policy
Order Processing
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Orders are typically processed within 5-7 business days after payment is received and verified.
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Processing times may vary during peak periods, product launches, promotions, or holidays.
Shipping Methods & Delivery
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We ship using reputable carriers to ensure safe and reliable delivery.
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Shipping rates and available delivery options are calculated at checkout.
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Estimated delivery times are provided by the carrier and are not guaranteed.
Shipping Restrictions
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Pro-Tech Knives ships in compliance with all applicable federal, state, and local laws.
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Certain products may be restricted from shipment to specific locations. It is the customer’s responsibility to understand and comply with all laws applicable to their purchase.
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We reserve the right to cancel or refuse any order that cannot be legally shipped.
Order Tracking
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Once your order ships, you will receive a confirmation email with tracking information.
Lost or Damaged Packages
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Pro-Tech Knives is not responsible for delays, loss, or damage caused by the shipping carrier.
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If your package arrives damaged, please contact the carrier directly to file a claim.
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If your package is marked as delivered but cannot be located, please contact the carrier for assistance.
Returns & Refunds Policy
All Sales Are Final
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All sales are final. Pro-Tech Knives does not accept returns or exchanges.
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Refunds will not be issued once an order has been placed.
Order Accuracy
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Please review your order carefully before completing your purchase, including product selection, specifications, and shipping information.
Defective or Incorrect Items
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In the rare event that you receive an item that is defective due to a manufacturing issue or incorrect due to an order fulfillment error, please contact us within [X] days of delivery. We will review the issue and determine an appropriate resolution at our discretion.
Warranty
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Warranty coverage, if applicable, is governed by Pro-Tech Knives’ separate warranty policy and is not considered a return or refund.
Contact Us
If you have questions regarding this Shipping & Returns Policy, please contact us at:
Email: support@protechknives.com
Pro-Tech Knives reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting.